Privacy Policy

1. Introduction

PlainServicePortal ("we," "us," or "our") is dedicated to preserving your privacy. This document outlines our policy regarding the collection, use, disclosure, and protection of your personal information when you visit plainserviceportal.sbs or utilize our services for yacht chartering.

This policy is in conformance with various privacy statutes including the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other pertinent privacy laws of Canada, and your use of our services signifies agreement with these terms.

2. Information We Collect

2.1 Personal Information

The personal details you willingly submit are collected by us when you:

• Schedule a yacht charter
• Get in touch via our website or telephone
• Register for our newsletter
• Complete website forms
• Engage in surveys or marketing events

These details may comprise:

• Your name, email, phone number, and address
• Payment details (handled securely by external processors)
• Preferences and specifications for your yacht charter
• Contact information for emergencies
• Any dietary needs or health information you provide

2.2 Automatically Collected Information

Automatically gathered details about your device and visitation behavior include:

• IP address and geographic information
• The browser you are utilizing
• Visited pages and duration on the site
• Source website details
• Device specifications (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

Our use of cookies and comparable technologies serves to:

• Maintain your user preferences
• Examine and manage website performance
• Deliver customized content
• Refine our offerings

You have control over your cookie preferences through your browser or our website's consent module.

3. How We Use Your Information

The collected data is utilized for:

• Service Provision: To facilitate yacht charter services, manage reservations, and maintain communication about your bookings
• Assisting Customers: To address your issues and provide necessary support
• Processing Payments: To handle transactions and oversee billing
• Safety Measures: To secure our activities and avert deceptive activities
• Marketing Efforts: To dispatch promotional content and updates, subject to your consent
• Enhancing Our Website: To scrutinize user interaction and enhance website usability
• Lawful Adherence: To act in accordance with the established legal standards and regulations

4. Information Sharing and Disclosure

Your private data is not sold, exchanged, nor leased out to third parties. Specific cases where your information might be shared include:

4.1 Collaborating with Service Providers

To support our services, information may be given to trustworthy third-party partners accountable for: payment execution, web hosting, email distribution, analysis and monitoring; and customer service.

4.2 Compliance with Legal Obligations

Should legal circumstances necessitate, we may disclose information in line with legal processes, court mandates, emergencies, or inquiries into possible misinformation or unlawful actions.

4.3 Business Transactions

Should we undergo a merger, acquisition, or asset sale, your data may be part of the transferred business assets.

5. Data Security

To protect your personal data from unauthorized access, modification, leakage, or eradication, we enforce suitable digital and administrative strategies. These include data encryption, secure servers, permission controls, periodic reviews, and staff instruction.

Even so, we can't vouch for absolute security since internet transmissions and electronic storage are never completely impenetrable.

6. Data Retention

The personal information we gather is retained only as necessary for the original collection purposes or as legally required. Typical retention periods include:

• Charter reservations: 7 years for tax/legal reasons
• Marketing interactions: until cancellation or account erasure
• Website analysis data: 26 months
• Customer service records: 3 years following the final contact

7. Your Rights and Choices

You are entitled to request your data, apply amendments, demand deletion (within lawful bounds), data portability, opt-out of marketing communications, and control over cookies. For these purposes, please reach out to us using the contact details provided below.

8. Third-Party Services

8.1 Use of Google Analytics

To assess user interaction on our website, we utilize Google Analytics. Opting out is possible through the Google Analytics Opt-out Add-on.

8.2 Linking with Social Media

Our site may offer pathways to social network platforms, each abiding by its own privacy policies.

8.3 Transaction Processors

Monetary transactions are managed by third-party processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Transfers

Data we collect might be moved and processed in nations other than your own. Wherever your data is processed, we observe the necessary legal safeguards in line with applicable data protection laws.

10. Protecting Younger Users

We do not knowingly gather data from children under the age of 13 as our services are not aimed at this demographic. If a minor has provided their information to us, we implore you to get in touch with us straightaway.

11. Revisions to This Privacy Policy

Should any changes be made to this policy document, we will communicate the updates through our website posting, emailing registered users, or showing a notice on our platform. Your continued engagement with our services after such significant changes will be considered as acceptance of the new terms.

12. How to Contact Us

For any inquiries regarding this Privacy Policy or our data usage, please get in touch:

13. Adherence to Google Ads User Consent Policy

Our practices are in accordance with Google Ads consent guidelines for its users. Cookie and tracking settings can be altered anytime through our provided cookie preferences tool.