Refund Policy

Transparent and straightforward refund procedures for your convenience

Overview

At PlainServicePortal, we recognize that plans can change, and we're committed to having transparent and just refund conditions. This document details the criteria for obtaining refunds for our yacht chartering services.

Please review these guidelines meticulously before securing a booking. When you reserve a yacht charter with PlainServicePortal, you're agreeing to these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement excluding service charges

Processing Time: 5-7 business days

Processing Fee: £50 for credit card transactions

Conditions: Must be submitted in written form either by electronic mail or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full chartering cost

Processing Time: 7-10 working days

Processing Fee: £25 removed from the reimbursement amount

Conditions: Justifiable cause necessary; operational costs incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No possibility of refund

Exception: Consideration given to emergency situations

Alternative: Charter voucher may be offered at the discretion of the management

Conditions: Emergency situations require proof for claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our greatest concern. If our experienced captain determines that the weather conditions are unsafe for the charter operations, we provide adaptable resolutions:

  • Full Refund: Provided if rescheduling is unfeasible
  • Reschedule: Change your charter to an alternate date at no extra cost
  • Charter Credit: Issue a voucher valid for one year from the initial charter date

Weather Assessment Process

Evaluations on weather include:

  • Examination of wind speed and trajectory
  • Assessment of wave heights and ocean states
  • Forecasts for visibility and precipitation
  • Advisories and alerts from the Coast Guard
  • Professional judgement on safety by the captain

Decision Timeline: Determinations regarding weather cancellations are made at the latest 4 hours prior to the planned departure.

Medical Emergency Refunds

Emergency Circumstances

Medical urgencies are understandable. Situations that might receive special consideration include:

  • Unexpected illness or harm that needs hospital admission
  • A family member's demise
  • Immediate military service or recall
  • Serving on a jury or a legal subpoena
  • Catastrophic events impacting travel

Documentation Requirements

For emergency refunds, the following documents are needed:

  • Physician's note or hospital records
  • Death certificate, where relevant
  • Military directives
  • Legal summons for jury or court
  • Emergency declarations affecting travel

Processing: Approvals for emergency reimbursements are executed within 3-5 business days after we receive the necessary paperwork.

Operational Cancellations

Mechanical Difficulties

Should mechanical issues arise on the assigned yacht that we're unable to resolve:

  • Alternate Vessel: We will attempt to find a similar replacement
  • Full Refund: Provided when no comparable alternative exists
  • Partial Refund: Given when the replacement vessel has varied pricing
  • Compensation: We may offer additional compensation for the inconvenience

Unavailable Crew

In the rare event of unavailability of certified crew:

  • An alternate crew is arranged if feasible
  • Complete refund if the charter can't proceed
  • Opportunity to reschedule with no added cost

Refund Processing

Payment Method

Reimbursements are credited back to the original method of payment:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Cheque: 3-5 working days

Processing Fees

Credit Card Processing

£50 charge for cancellations more than 72 hours ahead

Bank Transfer Processing

£25 charge for all bank transfer refunds

International Processing

A surcharge may apply for transactions abroad

Charter Credits

When Credits Are Issued

Credits for yacht charters may be granted as an alternative to cash refunds under certain scenarios:

  • For last-minute cancellations (under 24 hours prior)
  • For involuntary weather-related changes
  • For customer-initiated rescheduling
  • For disruptions in scheduled activities

Credit Specifications

  • Validity Span: 12 months from the issuance
  • Non-Transferable: Cannot be exchanged to others
  • Amount: Equivalent to the intact value of the charter (without service charges)
  • Application: Usable for any forthcoming yacht charter
  • Expiry: No extensions past 12 months

Partial Service Refunds

Service Disruptions

If the yacht experience is interrupted or cut short for reasons within our purview:

  • Refunds adjusted for the period not utilized
  • Future charter credit equal in worth
  • Additional complimentary services or upgrades on offer

Disturbances Initiated by Guests

Early termination of a charter due to guest actions or disobeying safety instructions will result in:

  • No compensation for the period not used
  • Obligation to pay the entire fee
  • Potential additional fees

Dispute Resolution

In case of a disagreement over a refund, you have the option to:

  • Request an assessment by our administrative team
  • Submit extra evidence or documentation
  • Seek assistance from consumer protection entities
  • Pursue legal courses of action as allowed by law

How to Request a Refund

Step 1: Reach Out

Submit your reimbursement request through:

Step 2: Provide Required Details

Your submission should include:

  • Confirmation code of the booking
  • Date and time of the charter
  • Motive for the cancellation
  • Accompanying proof (if relevant)
  • Desired method for reimbursement

Step 3: Examination and Implementation

Our team will acknowledge your application within one day, compare it to this policy, reply with a resolution within two days, and if approved, enact the refund within the mentioned processing times.

Important Notes

  • All applications for refunds need to be in written form
  • Refunds are issued in £ regardless of the initial payment's currency
  • We strongly encourage getting travel insurance
  • Policy updates require a 30-day notification
  • Refunds adhere to relevant taxes and legal norms

Contact Information

For queries about refunds or to proceed with a refund request:

Refunds Department
PlainServicePortal Marine Services Ltd.
Marina Point, Knightsbridge
London SW1X 7LX
United Kingdom

Phone: +44 20 7493 0202
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2027

Our refund guidelines strive for clarity and honesty. We suggest closely examining the terms prior to booking and reaching out to us for any uncertainties.